Policies and Disclaimer

Orders placed with Pitcrewonline.com by (phone, internet/web & e-mail) constitute the acknowledgment and acceptance of all conditions listed on Pitcrewonline.com. All parts shall remain the property of Pitcrewonline.com until paid in full.

In the event that our computer server/database encounters technical difficulties which may cause problems with our product pricing or shipping calculations, Pitcrewonline.com will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with their order with corrected totals or cancel their order. Pitcrewonline.com will not be held responsible for any miscalculated totals due to errors. 

All orders sold to a California Address must pay 9.5% California Sales Tax. This is required by the California State Board of Equalization. In the event an order placed on the web does not calculate sales tax and the order is being shipped to a California Address, Pitcrewonline.com will calculate the sales tax when the order is processed. In the event sales tax is calculated incorrectly Pitcrewonline.com will calculate the correct rate for you. There will be no notification made regarding the adjustment of the total amount of the order reflecting sales tax or corrected sales tax. 

All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Product images are for reference only - some products may differ from actual photos. Prices listed on our website may differ what is sold or quoted in our retail store. We have the right to adjust prices without notification. 

Payment Policy - Pitcrewonline.com accepts the following payment methods through our secure online website and in-store. Credit Cards (Visa, MasterCard or American Express) Shipping address must match billing address. We only accept PayPal payments from VERIFIED accounts with CONFIRMED shipping address. This is also the address your items will be shipped to. Money orders and cashier checks (must wait for funds to clear before order is processed). Please allow 7-15 business days after receipt of check. We may require extra identification for Credit Card/PayPal orders from the card holder to complete your transaction. This is to protect you and Pitcrewonline.com from any unauthorized orders or fraudulent transactions.Shipping InformationShipping and Handling charges are based on the following: The delivery option you choose The weight, size and dimensions of your itemsYour shipping preferences Orders are normally shipped via FEDEX or USPS We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address and how quickly we can obtain and assemble items for shipment.

Order Process 1-3 Business days. Please note not every item listed on our site is in stock some items may require additional time due to availability from the manufacturer. Please contact us if there are any questions regarding availability. Orders are processed weekdays during our standard business hours. Any orders submitted during the weekend or holiday may encounter a delay. 

Estimated Delivery Time 1-7 Days Transit Time for US Continental Shipments. 

Please contact us for International Shipping. 

Damages - Pitcrewonline.com packs all merchandise carefully to prevent damage during shipments. Nevertheless, damage may occasionally occur in transit. Please inspect your package(s) immediately prior to accepting delivery. Damages and evidence of tampering must be reported to Pitcrewonline.com and to the shipping carrier immediately. It is extremely important that the contents of the shipment be thoroughly inspected upon receipt for the shipping damage. If damage is observed and found, simply refuse the package due to the damage. 

Returns for Refund or Exchange - If you are not 100% satisfied with your purchase you must contact Pitcrewonline.com within 72hrs after receiving your order. Send an email to sales@pitcrewonline.com or call 626-789-5542. You can return your order to Pitcrewonline.com within 10 business days after date of item received. Returns must be unused, in its original packaging, and in a state of brand new condition. Special order, Clearance, and Used items are excluded. A 25% restocking fee may be applied and shipping costs are excluded. If there is any signs product has been damaged due to installation or modified you waive your right to any return, refund or exchanges. Once your return is received, inspected and approved we will issue a refund or exchange. Refunds will be issued based on form of original payment sent. Please allow up to 10 business days for payment to be refunded. 

If we receive your return item(s) within 10 business days of purchase date, you may request a refund in the form of the original payment. All returns must be accompanied by an RMA number.Refunds: Pitcrewonline.com refunds will be issued in the same manner it was paid. (cashier checks & money order will be refunded via Pitcrewonline.com company check) Please allow 7-15 business days for checks to be processed. In the case of an error, please call 626-573-1837 or email sales@pitcrewonline.com receiving the item for exchange. Items found to be used or missing product and/or packaging will not be credited and the item will be returned to the customer upon request at the customer's expense. 

Cancellation - Please call our Customer Service at 626-573-1837 or email sales@pitcrewonline.com to cancel an order. We will make every effort to stop the processing of your order. Due to the cost of processing refunds, there will be a 5% cancellation fee on all orders placed but cancelled prior to shipping. This does not apply to exchanges or returns. Your order must be confirmed by a Pitcrewonline.com customer service representative if it has not shipped from our warehouse or the manufacturer. Once confirmed, you will be issued a credit or refund minus cancellation fees within 7-10 business days.Orders already shipped from our warehouse or the manufacturer cannot be cancelled.Special Handling ItemsSpecial Handling items are large or bulky items that incur higher shipping costs. Discounts or Promotions on freight charges do not apply to Special Handling Items. Next Day, 2 Day and 3 Day shipping services are not available for Special Handling Items. Some large or heavy items may need to be shipped via truck freight. Please be aware of any special notes or lengthy availability times that may apply to these items. Special Order & Used ItemsSpecial order items or custom order items are items which we do not normally stock and cannot be cancel/return or exchange. NO EXCEPTIONS. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Pitcrewonline.com will not be held responsible for delays above and beyond its control. Any refused shipments sent back to Pitcrewonline.com does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Pitcrewonline.com for refused shipments. Pitcrewonline.com will charge the customer all freight charges associated with the shipment.

Warranty Disclaimer - No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, or mishandling. All merchandise sold by Pitcrewonline.com is only subject to manufacturers warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. All products sold by Pitcrewonline.com, unless otherwise stated in the item description, are sold 'AS-IS'. All engine modification components, except those that are exempt by local laws, are intended for OFF-ROAD use only.These components are legal in California for racing vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. User assumes all cost and risks associated with these and other import items.Check your state and local laws regarding the use on any parts. In the event legal proceedings are required to resolve disputes or indifference's, all claims and filings must be made with the Citrus Municipal Court located in West Covina, California. Customers will acknowledge and agree to this stipulation once the transaction has been made with Pitcrewonline.com. As a security precaution, all IP Addresses will be recorded for each completed web transaction. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation.